November 2020
Another Happy Customer

Reviews come in many forms,  We received a box of chocolate and a thankyou note from busy traveller Markus.  Appreciated & we shall keep up our excellent repair work.

November 2015
Macbook Air Data Recovery Success

Our latest acquired SSD recovery extension has added a lot of data recovery successes to our history.  Data from Macbook Air and Microsoft Surface 3 were savaged safely.

December  2014
Atola Data Recovery Machine deployed

We foresee boosted success with our data recovery services by the latest Atola technologies.

March   2013                                         South China Morning Post On-Line

Computer Troubleshooters was featured on SCMP as Professional IT Services Provider :
http://business-services.scmp.com/services-directory/professional-it-services/computer-troubleshooters

June  2012                                                 Shenzhen Maintenance Project

Computer Troubleshooters Hong Kong visited Shenzhen to maintain label printers for their warranty vendor --- income stream for Franchise

March 2012                                                 Disaster Recovery Solution Partner

Computer Troubleshooters Hong Kong Head Office secured partnership for Business Continuity and Disaster Recovery Solutions.

Feb 2012                                                        We are expanding! New Franchisee begins.

Krisno Hasan joins Computer Troubleshooters.  Equipped with extensive Linux skills and project management experience.

Jan 2012                                      Recognized Computer Franchise brand

Nov  2011                                                     Longitudinal Survey on I.T. Entrepreneurs by HK Polytechnic

Computer Troubleshooters Hong Kong Head Office was invited among 200 I.T. entrepreneurs in HK.

Sept 2011                                                     Windows Revival Tools

Franchisees are presented with super tool to help tackling Windows software problems that usually necessitate a reload. 

May 2011                                                     Fake Antivirus Removal Tools

Franchisees were trained to use the CT Fake Antivirus Removal Tools in the Regional Meeting in May.

Mar 2011                                                        New Franchisee - New Territories South

Sunny Chue, support engineer from enterprise-size corporate joins Computer Troubleshooters Hong Kong.  He will be in charge of New Territories South branch office.  Welcome

Dec2010                                                        Sharing Calendars & Contacts - Cloud Exchange

With cloud computing as a global hot topic, Computer Troubleshooters Hong Kong HQ is introducing its own Cloud Exchange Email services as a reseller tool for its franchisees.  This gives them an immediate added edge against both support companies and lone technicians.  Hong Kong HQ is exploring on more reseller tools...

Sept  2010                                                     New Franchisee - Kowloon Central

Winfield Chung joins COMPUTER TROUBLESHOOTERS.  He has long experience as a desktop support specialist and well equipped with customer communication skills.  He is responsible for the Kowloon Central...

Nov  2009                                      
Service Support for Pyramid - German

Pyramid is a German OEM server and industrial PC manufacturer, with 100 employees and revenue of 20 million Euros.  Computer Troubleshooters Hong Kong is proudly awarded Premium Partner to service their servers ...

Oct   2009                                           
Cisco Meraki Wireless debut in Hong Kong

Meraki Mesh Wireless (802.11s) is now available in Hong Kong via Computer Troubleshooters.  Meraki wireless products are secure, reliable and above-all too easy to configure, requiring no IT specialist skills.  It is particularly suitable for service apartments looking for wireless availability...

Apr   2009                                                  
New Laptop Dropoff Service Centre Opens !

Congratulations!  By adopting the same business model of George's service centre, Ken Wan owns his very first laptop repair service centre in Kwun Tong.  He is now considering expanding his services around the centre!   

Oct  2008                                            
Guru visited Hong Kong

Chip Reaves, CEO CT(USA) visited Hong Kong.  He & George exchanged views as to how to implement the US version of managed services profitably in HK...

May 2008                                                      New Franchisee in 2008 Joined

Ken Wan, CCNA, joined Computer Troubleshooters.  He will take up the New Territories South territories.  He has ample computer support experience and believes in our "Work for Yourself, but Not By Yourself" franchise model.

Apr   2008                                                   Managed Services Support achieved success

Our new managed services for office support achieved excellent success in displacing other IT maintenance vendors in both plan simplicity, service quality and price competitiveness.  New customers who elected our services included  ICG Investment, Elekeen, Global Institute for Tomorrow Ltd...

Feb 2008                                                      Clean Room Recovery Facilities

Jessica Berry of Kroll OnTrack, Australia visited Hong Kong. 
COMPUTER TROUBLESHOOTERS Hong Kong HQ has expanded capabilities of recovering data for customers using truly high-end clean room level technologies.

Dec 2007                                                      Laptop Panel Repair Facilities

Hong Kong HQ finished its reorganization and established facilities and manpower for repairing LCD screens of laptops at best price in town.  Whether the LCD panel is not bright enough, flickers or simply cracked by accident, we can solve.

Oct  2007                                                      US Group Work & 8th Franchisee Joined !

Stephen Wan, K K Chan, Sheung Chan & Jimmy Lam attended service calls in datacenters generated from our global connections & on-line leads...

Chris Chong, a system manager with an MBA, took Island East territory.  He is undergoing his 5 days initial training now.  He is the 8th franchisee joined in 2007.  Welcome aboard.

Aug 2007                                                      Apple Mac Computer Training

During the Regional Meeting, George Wong hosted an Apple Computer Training for every franchisees in Hong Kong.

Jun 2007                                                      Another territory covered & POS rollout

Chan Sheung, a diligent electronic engineer, took Kowloon North territory.  He elect to use the CT's franchise system to help him start his first business.

Franchisees joined George WONG in field training when he rolled out POS system Singapore origin in Causeway Bay.  As usual, George will share with the team on the costing, pricing, winning strategy and work flow arrangement so that the franchisees copy and put the POS solution into their income streams.

May   2007                                                      So Much Business & the 6th Franchisee

COMPUTER TROUBLESHOOTERS is in the process of receiving retail computer system setup contracts in over 1,000 sites including mainland China.

KK CHAN, a successful factory manager in Mainland China, joined us this month.  He fixed all the PCs in the factory!  He will serve the Island West territory on completion Training. 

Apr  2007                                                 
We are Growing FAST

Joedy SO, an established businessman in New Territories West, joined us this month.  He is currently undergoing the initial JumpStart Training ...

CT Hong Kong was listed on Asia Wall Street Journal's "Growing Enterprises in Asia

Mar  2007                                             
Three More Franchisees

Three franchisees, namely David, Cheukie & KC, are undergoing their initial setup training this month.  They will serve 3 individual territories after training. 

COMPUTER TROUBLESHOOTERS HONG KONG was awarded Microsoft Partner status this month.  Franchisees now have access to the invaluable Microsoft Action Packs including Vista Business & other MS resources.

Jan  2007                                       
1st  2007 Franchisee

Stephen WAN, our 1st 2007 franchisee, is undergoing our technical & marketing training.  He is eager to start his first computer service business in February.

Dec  2006                                 
Vista Support & Training

Franchisees attended Microsoft Vista, Office 07 & Exchange training on Dec 11th.  An important event to give our team a unique early competitive edge

Nov  2006                                
We install good Anti-Spam

Oct  2006                                     
Do you work in China ?

With a bullish business climate, The Hong Kong Head Office has received leads to service enterprise level equipment in the Mainland.  We are recruiting franchisees both willing to travel to China or being a China permanent resident.

Sept  2006 
Founder visited Hong Kong                            

July 2006                                              
IT Solution Directory

COMPUTER TROUBLESHOOTERS being listed on IT Solution Directory , a partnership platform by the HKITF.

June 2006                                            
SLA of Juniper & Cisco NAP

Service Level Agreements for 1 lot of enterprise level Network Security equipment awarded to Computer Troubleshooters Hong Kong.

May  2006                                              
First Laptop Service Centre Opens !

Hong Kong Head Office celebrates the grand opening of the 1st Computer Service Centre in Central.  A pleasant place to hold our Regular Meetings & Support Workshops. 

Apr 2006                                           
SLA of HP & SUN servers

The HQ will keep on locating these high value SLAs through our global master team.

Jan  2006                                  
A China Project

Charles & Jimmy visited Shenzhen to conduct security & system check on the computer system of a German factory

Sept  2005                          
We sell & install good printers

Hong Kong Head Office is awarded as reseller for the OKI printers Each franchisee is provided with a set of sales kit to promote the printer sales.

July  2005                  
Regional Meeting

Regional Meeting held on 31st July adjourned with lots of encore among franchisees.  Jimmy Lam, our franchisee for Island East, conducted an in-depth lecture on configuring several wireless routers without referring to manuals.      

June  2005                                           Retainer Contract secured

Congratulations to Jimmy Lai who secured a retainer contract with Palamon International in Wanchai, his territory.

May  2005                                             
Fast Success

Bulk Purchase Contracts have been arranged with software distributors for Microsoft and Symantec softwares in Hong Kong. 

Congratulations to Kenneth who secured two maintenance contracts within the first 30 days after joining in April.

Apr 2005                                          
Friends joining hands in business

Kenneth Choi and Charles Chau have finished their franchise training and are starting their very first businesses in Kowloon East...

Mar 2005                                       
Building Customer Relationship

All franchisees in Hong Kong joined together for refresher training on Sales & Marketing. 

Nov 2004                           
Technical Workshop - Kill Spyware

All Franchisees actively participated in the One-day Workshop on Rescuing Homepage Hijacks, Spyware and Bad Search Bars.  They found the regular training very useful ...

Sept  2004                          
Busy Support Business

Maintenance, support and service of a network of 25 CAD workstations for Ferrier Chan & Partn ers is secured.

Jul  2004                                           
More Franchisee, More Reseller

Jimmy LAI has finished his initial franchisee training and commenced his business in Wanchai~Causeway Bay Territory. 

AVG Antivirus Software has awarded COMPUTER TROUBLESHOOTERS Global Head Office as Reseller due to our global credibility and professional team. 

May  2004                                            Technical Workshop - Virus Removal

Computer Troubleshooters (Hong Kong)  is awarded with Reseller Agreement for world-famous ACT! CRM Software.
In view of the rapid spread and mutation of the Sasser and Gaobot viruses, all franchisees were summoned to a special workshop on 14th to receive latest training and correct strategy in handling different levels of infections. 

Apr  2004                                        
Honesty Pays

Annual Support Contract with Bassano Collection Asia Ltd, a jewelry manufacturer is secured as they are satisfied with our honesty demonstrated.

Jan 2004                               
Field Technical Training Again

Field Technical Training for Franchisees on setting up a wireless network involving 7 Fujitsu Laptops in an office in Admiralty.

Dec  2003                          
Surveillance Server Training

Surveillance Video Server Training was conducted by Ever Best Technology Limited.  Three franchisees were trained...

O c t o b e r      2 0 0 3                                CEPA Customers

CEPA Customers used COMPUTER TROUBLESHOOTERS services.  Recently, our franchisees have served some Mainland industrialists to set up their Hong Kong branch offices.  They replied that we were preferred due to  our strong global support team, professionalism and honesty.

A u g u s t     2 0 0 3                                   Retail Surveillance Subcontractor

The largest telecommunication service provider in Hong Kong recruited us as their subcontractor for installation and setup of Retail Surveillance Systems.  A new income stream for our franchisees is just getting  started.

J u n e   2 0 0 3                                           Regional Training w/ Secret Tool

A brief technical and marketing workshop on the Chiangs ERP Software was conducted on the 13th.  Additional training included removing porn pop-ups, restoring hijacked homepage, double-Windows in same PC, and shut-down troubleshooting.  Franchisees were given a secret tool to assist them to solve these problems on site.

M a y   2 0 0 3                                             Support Contract for Wireless Office

George Wong sold the Taiwan made Chiangs ERP Software, resulting in a gross sales of HKD40,000.  He will summarise his marketing experience and support techniques in a package for the franchisees under his leadership.  The distributorship and support delegation by Chiangs add to the income stream of the franchise.
With the unique Computer Troubleshooters Sales Kit, George Wong signed an annual support contract with Miracle Sourcing Ltd on the day of first visit !  What a Cool Marketing Kit!

Mar  2003                                     
Is your computerman safe

Jan  2003                               
Mission Impossible - Wireless

Wireless Networking Workshop:  Franchisees were trained to troubleshoot wireless networks including configuring routers, switches and hubs in the absence of operation manuals, manufacturer drivers and even PASSWORDS!

Dec  2002                          
Partnership

Busieasy Consulting Services Limited now partners with COMPUTER TROUBLESHOOTERS to deliver on-site troubleshooting services and regular support plans for their business customer base. 

O c t o b e r    2 0 0 2                               We help on-site for South China

The Hong Kong Head Office intend to extend the computer support services to South East China by early 2003.  One of our franchisees, Arison Tang, has relocated to Shenzhen to make preliminary arrangement for the team.

S e p t e m b e r    2 0 0 2                       We do WWW hosting right

COMPUTER TROUBLESHOOTERS offer Domain and Web Hosting Services.  Now we look after customers' cyberspace shop in addition to their reality storefronts.

A u g u s t    2 0 0 2                                 Franchisee Success

Jimmy LAM, our newly recruited franchisee in March, has successfully secured his first annual maintenance support contract with Standard Sourcing (HK) Ltd.  Thanks to the COMPUTER TROUBLESHOOTERS support, procedures and documentation, he is getting success in the trade so quickly !

Jul  2002                                       
We fixed PCs and APPLE !

Jun 2002                                       Exhibition - EXPAT SHOW

Publicity Drive : Exhibition in The 1st EXPAT SHOW in Hong Kong.  Franchisees  enjoyed the 2 days opportunity to  introduce their serviced territories and solicit some service calls. 

                      

A p r i l    2 0 0 2                                      Field Technical Training
Thanks to the cooperation of Vantage Textile Ltd, four franchisees were trained to build up a Windows small office network in Sanpokong.  The technical training is essential to update our skills and customer service in a real-world service situation.

Mar  2002                                 
More Franchisees

Jimmy Lam,  BSc.(Comp. Science), has finished training in March.  He is in charge of the territory from Taikoo to Saiwanho.  He is  ambitious and has a good customer service background earned from his previous working experience with the largest telecommunications corporation in Hong Kong.

Jan 2002                           
New Franchisee

Thomas Tsui, BSc.(Comp. Science), takes charge of Tsimshatsui and Jordan territory after he has finished the initial training.

D e c e m b e r    2 0 0 1                       Profit Potential

Several international corporations approached Computer Troubleshooters to negotiate for reseller agreements in the light of our global and client-focused service status.  These corporations range from broadband ISP, web-hosting, internet security, software development and data storage business.  These  agreements, once secured, raise the profit potential for our franchisees. 

N o v e m b e r    2 0 0 1                      First National Conference

First National Conference :  Wilson McOrist, MD and Paul Andersen, Int'l Dev. Mgr visited Hong Kong on the 9th to conduct the 1st National Conference.  Despite the tight schedule, all members highly appreciated the Sales & Marketing Refresher Training together with  the hands-on Novell Network Workshop.

O c t o b e r    2 0 0 1                           Supply Agreement

Supply Agreements with Two Peripherals and Parts Wholesalers Signed.  With the subject supply agreements, CTS franchisees would enjoy lowest dealer prices for their purchase of computer peripherals and parts.  These agreements strengthen our franchisee's home-business operation by lowering stockholding costs yet providing most updated components at best prices to customers.  

Sept   2001  
Software Reseller Agreement with OnTrack

Software Reseller Agreement with OnTrack Data Int'l Inc.  definitely complements the profit potential of CTS franchisees as well as the spectrum of services.

A u g u s t    2 0 0 1                             Support Contracts AGAIN

Annual Support Contract with Forward Novelties Co Ltd secured.  The factory used to have other IT support company looking after their system, but switched because COMPUTER TROUBLESHOOTERS promise to deliver and always deliver!

Jul  2001                                    Professional Data Recovery Service

Data Recovery Service Partnership established.  When your hard disk clashes and you want the data back, Computer Troubleshooters is your only trusted choice.

Training: Broadband Internet Setup & Virus Detection Removal.  Our continuous training system keeps our franchisees with up2date IT skills.

Jun  2001                                  
Stronger Team,More Support Contracts

Jacob Chen, a Certified Novell Engineer, completed his  initial training course on the 15th.  He is ambitious of starting his East New Territories franchise successfully. 

May   2001                                      Internet Marketing Consultancy

The contract cover the Webpage Development & Internet Marketing Consultancy for two limited companies with 5 websites.    

Apr  200 1                                 
New Franchisee joined

Technical training on Windows Rebuilt developed by  Chip Reaves, Master Franchise~USA, was conducted on 29th.  This is one of our many trade secrets shared exclusively among franchisees. 

Arison Tang has just completed his initial training course.  He is immediately starting his  own CT franchise business with the S.M.A.R.T. kit provided on training to develop his West Kowloon territory.  

Mar  2001 
Direct Sale & Support Contract 

Computer Troubleshooters secures Direct Sale & Support  Contract for Taiwan origin CHIANGS ERP Management  Business Software.  

F e b r u a r y   2 0 0 1                      Support Contract          

The contract is for an initial 12 months and covers the maintenance, support and service of a Novell Server and 7 Windows 98 workstations in the Mandarin Oriental Macau sales office in Causeway Bay.

J a n u a r y   2 0 0 1                          Newsletter

The franchisees internal newsletter ("The Paper Tray") continues to provide fresh new systems, updated operational procedures, inspiration, motivation and original methods for both older and newer CT franchisees.                                   

D e c e m b e r     2 0 0 0 HP Contracts

Computer Troubleshooters are currently in negotiations with Hewlett Packard regarding running various tests for their Pavillion PCs.  This contract, once secured, will bring to the franchisees in Hong Kong a tremendous benefit in both income and recognition of their quality of work and skill.                            

Oct  2000  
Franchisees trained

Lawrence Wong, MCSE, is completing his initial training course in order to start his own Computer Troubleshooters franchise business in Central Kowloon.


Sept  2000  
CT Hong Kong commences

George Wong, Master Franchisee, set up his office to provide local support, marketing and growth management w.e.f. 1 October 2000.  Wilson McOrist, Managing Director and Paul Andersen, International Development Manager visited Hong Kong to finalise strategies and planning for future growth of the franchise network within Hong Kong.

Jul  2000
The Master Franchise
George Wong, Master Franchisee, took up his position in October 2000.  Previously, he was a purchasing officer with absolutely zero computer repair experience.